Terms and conditions

To optimize the operation of the web page and mobile application, as well as a comfortable stay for players, Slots Gallery has developed terms and conditions. This set of rules is based on international and national laws in the field of gambling, data protection, and other regulations. This company belongs to Hollycorn N.V., which has an official registration number 144359 and is licensed by the government of Curacao. Therefore, the document is drawn up legally correctly and clearly regulates the relationship between the organization and clients.

The terms and conditions describe the basic procedures, the rights and responsibilities of users, and the responsibilities of the institution. Before creating a profile, a person must carefully review the articles and confirm his agreement with them. Otherwise, the user will not be able to use Slots Gallery services and will be forced to leave the web page.

This agreement has been translated into several languages for the convenience of players from around the world. However, to resolve disputes or clarify any inaccuracies, the English version shall prevail. In addition, the company’s management has the right to make changes and additions to the provisions, as well as delete irrelevant articles. If user rights are affected, then staff will notify them in advance via email. In other cases, the new version is published on the official website and takes effect immediately. Therefore, the management of the gambling establishment strongly recommends that all players visit the appropriate section from time to time to stay informed of all changes.

Access right

For legal and other reasons, Slots Gallery cannot accept all players. Therefore, the following requirements apply to users:

• The gambling establishment accepts only those persons who are located in a jurisdiction where gambling is legal. It is the client’s responsibility to ensure that the site is legal and to seek legal advice if necessary.
• Only those users who have reached 18 years of age will be able to create a profile. Please note that some countries may set a different age for visiting online casinos. Company employees will carefully check each player for compliance with this rule.
• The client is responsible for ensuring that his actions on the site comply with local laws. The player must study all regulations regarding real money games and transactions.
• Users from Sweden, Finland, and Russia will not be able to receive bonuses, participate in promotions, or join the VIP club.
• Games for real money and deposits are not available for residents of France, Israel, Lithuania, the Netherlands, Spain, Turkey, Great Britain, USA, Jamaica, Angola, Iraq, Iran, Sudan, Panama, Lebanon, Somalia, Congo, South Korea, Bangladesh, Belgium, Pakistan, Bulgaria, China, Chile, Croatia, Greece, Nepal, Poland, Mongolia, Saudi Arabia and Hungary.
• Users are not allowed to use VPN or other servers to hide their true location.
• Games from NetEnt are not available in Belgium, Bulgaria, Sweden, Italy, France, Estonia, Spain, Denmark, Czech Republic, Croatia, USA, UK, Lithuania, Latvia, Afghanistan, Albania, Panama, Pakistan, Portugal, Israel, Iraq, Iran, Kuwait, North Korea, Tunisia.
• Residents of Azerbaijan, China, India, Qatar, Russia, Turkey, and Ukraine will not be able to play the game Planet of the Apes.
• Vikings are not available for citizens of Azerbaijan, Cambodia, Canada, China, France, India, Laos, South Korea, Russia, Turkey, Ukraine, the USA, and Qatar.
• Street Fighter is banned in Bolivia, Brazil, Canada, China, Chile, Cuba, Greenland, Haiti, Jamaica, Japan, South Korea, USA and Venezuela.
• Universal monsters can only be played by clients from Austria, Armenia, Belarus, Georgia, Finland, Germany, Greece, Luxembourg, Ireland, Montenegro, Poland, Norway, Russia, Serbia, Slovakia, Turkey, and Ukraine.

Currencies available

Slots Gallery strives to ensure that every player feels comfortable making transactions. Therefore, clients can make transactions in the following currencies: EUR, USD, CAD, AUD, NZD, NOK, BRL, BTC, BCH, ETH, LTC, DOG, USDT, and XRP.

At the same time, the maximum bet amount in slot machines is 100 euros or dollars, 150 Canadian, Australian, or New Zealand dollars, 1000 Norwegian crowns, and 500 Brazilian reals.

The Company also reminds players that they are responsible for declaring winnings and making payments to their local tax authorities.

Denial of responsibility

By creating a profile on Slots Gallery and agreeing to the terms and conditions, customers understand that gambling has risks and may result in loss of money. Therefore, the institution is not responsible for financial losses that a player may incur as a result of using the web page or mobile application.

Also, the organization is not responsible for defects or malfunction of the device from which the user places a bet. Errors in the Internet connection are the responsibility of the client.

If the company accepted a bid in error or the payment was calculated incorrectly, it will do everything possible to correct the inaccuracy and carry out the procedure according to the established rules.

If a gambling establishment mistakenly credits a player with a bonus or some amount, then this remains the property of the company. The client has no right to use this. If the user has withdrawn funds that do not belong to him, then after the error is discovered he will be in debt to the organization.

Account Rules

To ensure a smooth and effective experience on the site, users must follow certain rules regarding their profile:

• Each client can have only one account. Creating a second profile using the same IP address or email will lead to blocking.
• The player has no right to transfer his account to third parties.
• The user uses the profile only for personal purposes. He does not have the right to represent the interests of a legal entity.
• The client is responsible for ensuring that his account is active and that all private data remains up to date.

Fighting Fraud

The company actively cooperates with law enforcement and government agencies, as well as international organizations in the field of combating money laundering, fraud, and terrorist financing. The organization has the right to temporarily block or delete a client’s profile in the following cases:

• The player is suspected of conspiring with other users to defraud the gambling establishment and obtain benefits.
• The user used money that was obtained illegally.
• The client used a payment method that does not belong to him.
• The person used the web page for money laundering and fraud.

In the above situations, the company has the right:

• To recover from clients the amount that amounted to damage to the gambling establishment.
• Void all winnings that result from illegal activities.
• Contact judicial or law enforcement authorities.

Financial operations

To make fast and secure deposits and withdrawals, clients must know the following rules:

• Before carrying out a transaction, the institution has the right to request identification documents, a bank statement, or a paid utility bill.
• Every financial transaction will be checked for money laundering, fraud, or terrorist financing.
• Before withdrawing money, the user must wager the deposit 3 times.
• Clients can only use payment methods offered by the organization.
• The user has no right to use a third-party payment method.
• The minimum deposit and withdrawal amount is $20 or the equivalent in another currency.
• If the customer uses a bank transfer, then a fee may be charged to their account.
• Residents of the USA, Australia, India, Japan, Korea, Malaysia, and Singapore will not be able to make a transaction using a Visa.
• Only clients from Austria, Belgium, the Czech Republic, Cyprus, Denmark, Estonia, France, Hungary, Germany, Greece, Iceland, Italy, Latvia, Norway, Switzerland, Turkey, and the UK will be able to make a money transfer using Mastercard.

Refund

The client can make a request for a refund, but no later than 24 hours from the date of the transaction. He can also do this within 30 days if he proves that another person has gained access to the profile.

If a player has made a refund request, all bonuses and winnings will be deducted from the user’s account before this procedure is completed.

If the online casino considers that the purchases made by the player have security risks, then the company has the right to initiate a refund and notify the relevant authorities.

Inactive profile

If a user has not logged into his account for 12 months, then his profile is considered inactive. In this case, the gambling establishment has the right to withdraw a monthly commission of $10 or the equivalent of another currency as long as the account balance is positive. As soon as the profile becomes active again, the organization will stop charging commissions.

Complaints and Communication

If a player believes that his rights have been violated or he has complaints regarding products and services, then he can contact customer support at [email protected].

All requests are first reviewed by the support manager. If he is unable to resolve the problem, then it is referred to the company management for consideration.

The customer agrees that activity logs and server records are the final authority in determining the outcome of a claim.

All disputes that arise between players and Slots Gallery are referred to arbitration in Cyprus and resolved per the Rules of Civil Procedure of Cyprus.