Slots Gallery Help and communication
Slots Gallery appreciates every user who chose this gambling establishment among thousands of others. Therefore, the organization aims to ensure that their gaming experience is efficient, safe, and comfortable. The institution has ensured that the official web page has a user-friendly interface, and the possibility of technical failures is minimized to zero. However, clients may have questions or problems while using the server.
To quickly and effectively resolve all problems, Slots Gallery has a 24-hour customer support service. Several departments in this service are responsible for certain issues:
- Resolving technical problems during the game;
- Errors in performing various procedures;
- Explanation of provisions and articles of documents;
- Resolving disputes between the client and the gambling establishment.
All managers have the necessary competencies in any direction. In addition, they use an individual approach, avoiding template answers. Therefore, players can count on professional help and support at any time while on the site.
Methods for communication
Each problem can have its own degree of severity and depth. Therefore, certain methods of communication are suitable for some issues. Slots Gallery has several options so that customers can choose the most suitable one for their situation:
- Email. This method is universal, as it allows you to solve any problem. Users can choose two methods to communicate via email. First, they can go to the support section of the official web page and fill out a form with their email address and a description of the problem. Secondly, players can directly contact support through the email address [email protected]. The advantage of this method is that users can describe their problem in detail and attach the necessary documents or screenshots.
- Live chat. This method is available both on the official web page and in the mobile application. To do this, the user needs to click on the pink “live chat” button in the lower right corner and start a dialogue with the manager. This option is suitable for solving minor problems and also allows you to attach the necessary files. The advantage of this method is a quick response and solution to the situation.
Notes
The support team will try to do everything possible to resolve the customer’s problem within a reasonable time. However, it may be delayed due to some reasons:
- Further investigation is needed;
- The question concerns a dispute between a client and a company.
If the support manager cannot resolve the dispute, then the matter is referred to the organization’s management for consideration. If the management also cannot satisfy the user’s complaint, then he has the right to appeal to the judicial authorities.
Also, to ensure that the response is not delayed, the client must ensure that he has used the registered email address.