Privacy Policy

Slots Gallery is regulated by Hollycorn N.V., which has registration number 144359 and is licensed by the Government of Curacao. Since a gambling establishment operates officially and legally, it has several obligations. One of them is control over clients’ personal data, its secure collection and analysis per the law. To accomplish this task, the company has developed a privacy policy.

This document is based on fundamental principles in the field of protection of private details, as well as taking into account basic human rights and the interests of the institution. The articles describe the main ways to obtain and analyze confidential information, areas of use, user responsibilities, and organizational responsibilities.

This policy applies to both the official web page and the mobile application. Therefore, before starting to play on any of the platforms, a person must carefully study the provisions and confirm his agreement with them. Otherwise, the user will not be able to fully use the products and services.

Slots Gallery management also points out that the document can be supplemented or changed at any time. If innovations significantly affect customers’ stay on the web page, then employees will notify them in advance by email. In other cases, the new version will be published on the site and will take effect immediately.

Data gathered

A user’s stay in the Slots Gallery implies a certain algorithm of actions that is performed at various stages. Therefore, an institution can collect a variety of private information:

• Identifying facts. The company receives this when a person fills out the registration form and provides their full name, date of birth, gender, residential address, mobile number, and email address.
• Correspondence. On the official web page, the client can leave comments, communicate with other players, and also contact customer support. Therefore, the organization will keep records of all correspondence and calls.
• Banking details. When making money transactions, the gambling establishment will receive a history of previous transactions, details about the payment method, and the transfer being made.
• Specifications. When a client uses a web page, details about the IP address, device type and browser, activity log, system settings, and so on are automatically collected.
• Verification data. In order to verify the user’s trustworthiness, the company requests identification documents, bank statements, and other receipts.

Application

Slots Gallery guarantees that the use of private details will be carried out only for lawful purposes. In addition, this has benefits for both the institution and the users:

• Procession of all customer requests and procedures. Facilitate transactions, profile registration, and so on.
• Provision of access to games and other ancillary services.
• Support and assistance to users.
• Checking clients for compliance with company rules.
• Informing about promotional offers that are relevant to the player based on his preferences and experience.
• Minimization of the risks of fraud, money laundering, and terrorist financing through a gambling establishment.
• Analysis of the company’s activities and improvement of the quality of services.
• Development, testing, and implementation of new games.
• Monitoring player activity in accordance with the concept of responsible gaming.

Marketing

When the user agrees to the provisions of the policy, he automatically confirms the receipt of promotional mailings via email. Thus, the organization uses the personal details of players to send them relevant information about new games, promotions, and innovations from partners and suppliers. If the client does not want to receive such mailings, then he must inform the customer support team via the email address [email protected].

Recipients

Subject to policy and law, Slots Gallery may transfer private data to the following parties:

• Organizations that are part of the Hollycorn N.V. group, parent and subsidiary companies.
• Gaming establishment employees, including data protection officers, anti-money laundering officers, customer service managers, and other selected employees.
• Law enforcement or government agencies to cooperate in combating financial crimes.
• Payment system providers to facilitate transactions.
• Product suppliers who fill the site with the necessary services.
• Companies to which Slots Gallery sells its business or, on the contrary, acquires it.

All employees of the organization who have access to identifying details sign a confidentiality agreement.

Also, the institution, as well as suppliers, can transfer private information outside the country within the EU, EFTA, and EEA.

The gambling establishment strives to protect its property, employees, and existing customers. Therefore, data disclosure can also occur when something threatens the security of the organization.

On a web page, clients can use features such as “Share” or “Like” that are provided by third-party resources such as Facebook. Therefore, when using these buttons, the external service may also receive sensitive details.

External links

Slots Gallery may post advertisements or links to other resources on its platforms. The company is not responsible for the content located on these links and for losses that the player may incur when visiting these pages. Therefore, before moving to an external resource, the user must ensure its security through the privacy policy.

Storage period

The company will keep details private for as long as necessary to achieve its goals. After this, the information becomes anonymized or deleted permanently.

If a user decides to delete a profile, the organization will retain their confidential information for as long as required by law. However, this data will not be used except at the request of law enforcement or other government authorities.

Since Slots Gallery actively combats money laundering, it will store user identification for 5 years from the date of the last transaction or account closure.

Security guarantees

The organization will do everything possible to ensure that the client’s confidential data is not in danger and does not fall into the hands of an attacker. To achieve this, the company uses the following measures:

• Using the latest data encryption technologies.
• Cooperation with the best security system providers.
• Ability to configure two-factor authentication.

It is the client’s responsibility to keep the username and password secure. If a player believes that someone will gain access to his profile, then he must immediately report this to customer support.

Client rights

Under the law, the privacy policy is a transparent document and individuals have rights that they should be aware of:

• Make a request to gain access to private data. The client can find out exactly what the company has received and stored, and also make a copy of it.
• Make a request to correct information. If the organization has not collected personal details correctly or is no longer relevant, the user has the right to correct this. However, he must provide relevant evidence.
• Ask to remove confidential facts if it is no longer relevant for the purposes of the gambling establishment.
• Object to data analysis if it is based solely on the organization’s commercial interests.
• Ask to transfer private details to another organization.
• Opt out of marketing communications.

Help and communication

Slots Gallery has both a 24-hour customer support service and a data protection department. Therefore, users can contact them for the following questions:

• Ambiguity in policy provisions;
• Exercise of rights in accordance with the provisions;
• File a complaint against the company.

The person responsible for these matters is the Data Protection Officer. Customers can send their queries and complaints to [email protected]. If this department cannot resolve the dispute, then the issue is referred to the management of the organization. However, if the client does not receive a satisfactory response, then he can file a complaint with the supervisory authority.

Cookies

In order to improve the gaming experience of customers and optimize the performance of the web page, the institution uses cookies. These are special files that are automatically installed in the user’s browser every time they visit a gambling establishment.

Cookies allow the company to obtain statistical data on the number of players, their location, and so on. In addition, these files help to understand how the user uses the site, and what his preferences and desires are.

The client can refuse cookies in the browser settings. However, there are required files, the deletion of which will lead to disruptions in the use of the site. For the best performance of the web page, the institution recommends that you only refuse advertising and other optional cookies.