KYC policy of Slots Gallery

Any legal gambling establishment makes sure that there is no crime on its platforms. In addition, such a company does everything possible to ensure that the conditions for the players are safe and comfortable. Thus, Slots Gallery is operated by Hollycorn N.V., which has an official registration number 144359 and is licensed by the government of Curacao. Based on international and national laws, the institution carefully checks all persons who create an account on the official web page.

The key to this is the know-your-client policy. This document prescribes various procedures that are carried out in relation to all persons at various stages of activity. If a player creates a profile, he automatically agrees to these rules.

However, the organization’s management warns that these provisions may be changed or supplemented at any time. Therefore, players should visit the relevant section on the official web page to stay updated. However, if this significantly impacts customers, company staff will alert them in advance via email.

Policy objectives

The Company verifies all new players, as well as their subsequent transactions, for the following reasons:

• Identification of minors who are prohibited from accessing gambling establishments.
• Identification of users who play from jurisdictions where gambling is prohibited by law or where Slots Gallery does not operate.
• Identification of persons who have more than one profile on a web page.
• Combating fraud, money laundering, terrorist financing, and cyber attacks.
• Blocking persons who use illegal funds or someone else’s payment method.
• Blocking persons who indicated someone else’s data when creating a profile.
• Ensuring the security of the rights and property of the organization.
• Providing comfortable and safe conditions for existing clients and protecting them from intruders.

Prohibited countries

Real money games are prohibited for residents of France, Israel, Lithuania, the Netherlands, the USA, Great Britain, Turkey, Belgium, Greece, Iraq, Iran, Lebanon, Somalia, Liberia, Sudan, Libya, Mali, Portugal, Ukraine, Serbia, Georgia, Argentina, Yemen, Panama, Estonia, Bangladesh, Montenegro, Poland, Philippines, Saudi Arabia, Singapore, Sweden and Turkmenistan.

Client Responsibilities

When a person creates an account with Slots Gallery, they must comply with the following requirements:

• The User warrants that he will comply with all provisions of the Know Your Customer and Anti-Money Laundering Policy.
• The player guarantees that all money he uses to make a deposit and withdraw money was obtained legally.
• The person undertakes not to collude with other players to obtain benefits and defraud the organization.
• The Client confirms that he is the owner of the payment method used.
• The user undertakes to provide all necessary information and documents to employees upon their request.

Know your client

This procedure is aimed at checking the user for compliance with the company’s rules, as well as verifying his trustworthiness. This includes several steps:

Notes

Until the user goes through the “know your customer” procedure, he will not be able to receive bonuses, make deposits, or withdraw money. Our staff will do everything possible to check all documents and provide an answer as quickly as possible. Verdicts may be as follows:

• Account confirmation;
• Not a complete confirmation;
• Failed confirmation.

Incomplete confirmation means that the client has not provided all documents or the organization has questions for him. Once the user satisfies all employee requests, he will be able to gain full access to the profile.

Failure to complete verification may be due to the fact that the data during registration and in the documents are different. In any case, employees will explain the reason for the failure in an email.

Company obligations

For this policy to be successful, the organization must do the following:

• Appoint a responsible employee to screen clients for fraud and money laundering.
• In case of suspicious client activity, begin an investigation and verification. However, employees should not report their suspicions to the player.
• Refuse registration to those users who do not meet the requirements of the gambling establishment.
• Block the accounts of those clients who are suspected of illegal activities.
• Check every transaction for money laundering or terrorist financing.
• Check clients against lists of sponsors of terrorism.
• Maintain records of all inspections.
• Store clients’ personal data, as well as identification documents, in a safe place.
• Passing a regular audit with the help of an external organization that will assess the company’s risks.
• Cooperate with law enforcement agencies and report to them violations of the law.

Help and support

Slots Gallery has a 24/7 customer support service. Therefore, if users do not understand something in the verification procedure or have any questions, they can seek professional help and advice. To do this, you must use the email address [email protected].

If a dispute arises between the client and the company, then this issue is considered at the level of the organization’s management. If one of the parties is not satisfied with the resolution of the dispute, then it can appeal to the judicial authorities.